top of page

Shipping & Returns

SHIPPING POLICY

🚚 Delivery Schedules & Dates​

Because we coordinate our deliveries based on fresh stock arrivals and regional routes, our delivery dates are updated exclusively through our official WhatsApp Group.

To see when we are next delivering to your area, please join our community group:

👉 [Click Here to Join Our WhatsApp Delivery Group] (https://chat.whatsapp.com/LBJOd1GZvMSERCJTc5zcuR?s=cl&p=a&mlu=4)

​

Note: We highly recommend pinning the group or checking it before placing an order to ensure our next delivery window works for your schedule.

​

🛒 How It Works

  1. Join the Group: Click the link above to join the Emmanuel International Groceries WhatsApp group.

  2. Check the Dates: We regularly post the upcoming week's delivery schedule, cutoff times, and open routes.

  3. Place Your Order: Head to our website, add your favourite items to your cart, and check out.

  4. Delivery Day: We will bring your groceries straight to your door on the designated day announced in the group.

 

📦 Order Deadlines (Cutoff Times)

To make sure your items are packed and ready, order cutoffs will be announced alongside the delivery dates in the WhatsApp group. Please ensure your order is placed before the stated cutoff time for that specific delivery run. We cannot confirm your delivery if order is placed after cutoff time. 

​

📍 Delivery Areas & Fees

  • Delivery Zones: We currently deliver to [Brighton, Hove, Peacehaven, Lewes, Newhaven, Seaford, Rottingdean, Saltdean, Hangleton, Portslade]. We do not deliver to any areas other than the ones listed.

  • Delivery Fees: [£3, Free delivery on orders over £20. Full delivery costs will be calculated at checkout.

 

⚠️ Important Notice: Delivery Changes & Cancellations

While we always aim to get your groceries to you exactly when promised, there are times when a delivery may not be fulfilled or may be delayed due to unforeseen circumstances (such as traffic, weather, stock delays, or transit issues).

Any and all updates regarding schedule changes, delays, or cancellations will be posted directly in the WhatsApp group. Please monitor the group on your scheduled delivery day for real-time updates. If a delivery cannot be fulfilled, we will work with you via the group or direct message to reschedule. 

​

❓ Need Help?

If you have any questions about an order, trouble joining the WhatsApp group, or need to make a change to your delivery, please reach out to us:

  • WhatsApp/Phone: [07445464043]

  • Email: 

  • Contact Hours: [Monday - Saturday, 9 AM - 5 PM]

Return & Exchange Policy

At Emmanuel International Groceries, we understand that circumstances may change, and we are dedicated to ensuring your satisfaction with every purchase. If you have changed your mind or are dissatisfied with a product, our straightforward return or exchange policy is designed to provide you with confidence in your buying experience.
 
We aim to build trust and reassure our customers that they can shop with peace of mind. Our return and exchange process is hassle-free, allowing you to make informed decisions without any concerns. Your happiness with our products is our commitment to you!

bottom of page